Software Support Intern

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RemoteEmployed: Spring 2021
Format: Remote
Overall rating

3

Culture rating
Work rating

My experience

Overview

Took in calls from clients and diagnosed their issues with the tax software, as well as the solution. Submitted each case detailing what the problem was, and how I fixed it. Often times the solution was already figured out, because people tend to have similar issues

They time your calls, breaks, and things of that nature

Pros

Straightforward work

Cons

Redundant work

Impact of work

Time spent working

How did working remote affect your experience?

Didn't affect much; it was a call support center so in-person wasn't needed


Interview advice

How did you find the job / apply?

Interview Rounds

Interview type

Interview questions

Not hard. Strictly behavioral

Advice on how to prepare

Just apply. Pursuing a CS degree (or a similar degree) helps, since that's who they're looking for, even though it doesn't have much to do with the work being done.


More questions? Send the reviewer a message!
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